Frequently asked questions

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Have a question about ordering insulin online?

Browse the topics below to get answers to frequently asked questions about ordering insulin and other diabetes prescription drugs from Weight Loss Pharm Hub.
For prescription medications, a valid prescription is necessary. This includes all insulin products. To simplify the process, after placing your order, you can share your local

Yes, a prescription is necessary for ordering prescription medications, including all our insulin. To simplify the process, after placing your order, you can give us the contact details of your local pharmacy or doctor, and our pharmacy team will obtain the prescription on your behalf.

All cold-chain medications such as insulin are dispatched via Canada Post Express with a tracking number, in an insulated box with gel packs. Delivery typically takes 3-5 business days, varying with the season.</p><p>For items that don&#8217;t require refrigeration, delivery is expected within 1-2 weeks.

Disclaimer:

All deliveries must be signed for upon receipt. If no one is available to accept the package, it might be necessary to collect it from the local post office. Packages not claimed will be sent back to the sender at the customer’s expense.

We ship packages from Monday to Thursday. During peak holiday times, we advise placing orders well in advance.

Orders can be made from any location within the continental United States, including Alaska and Hawaii. Standard shipping rates are applicable across the United States, however additional fees may be incurred for deliveries to Alaska and Hawaii.

For any concerns or errors with your order, our dedicated customer service team is here to assist you. You can contact us through the following channels:

Alternatively, you can also reach out to us using the chat feature located at the bottom right corner of your screen.

Your privacy is our top concern. Under The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Act, we are strictly forbidden from disclosing any of your personal, medical, or financial details, except for healthcare professionals tasked with filling your prescriptions.

All insulin and cold-chain medications in medical-grade containers equipped with refrigerated gel packs to maintain cool temperatures throughout shipping. Please be aware that insulin is stable and safe for up to 30 days when stored at room temperature.